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Per Incident Phone Support |
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Per-Incident (Silver) |
Per-Incident (Gold) |
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| Response Time |
3 Business Days, Initial contact and follow-up |
1 Business Day, Initial contact and follow-up |
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| Availability |
8x5 |
12x5 |
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| Individual Price |
$250.00 |
$550.00 |
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| 3 Pack Price |
$245.00 |
$540.00 |
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Annual Service Agreements
Annual agreements provide access to phone, email and chat based support as well as premier web forum access.
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Annual (Silver) |
Annual (Gold) |
Annual (Platinum) |
| Response Time |
3 Business Days, Initial contact and follow-up |
1 Business Day, Initial contact and follow-up |
4 Business Hour, Initial contact and follow-up |
| Availability |
8x5 |
12x5 |
12x7 |
| Number of contacts |
1 |
2 |
3 |
| Number of Phone/E-Mail Incidents |
12 |
12 |
18 |
| Number of forum incidents |
12 |
24 |
36 |
| Price |
$2,500.00 |
$6,000.00 |
Contact Sales |
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